1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping for orders over €60 to most countries, such as Italy. For orders under €60, a €20 shipping fee applies. For Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii, a shipping fee of €100 per item applies.
Delivery time = Process time ( order preparation )+ Shipping time.
(1) Free Shipping:Not available for Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.
• Cost: Free when orders over €60, €20 shipping fee when orders less than €60.
• Process Time: 1-2 weeks
Carrier
Corresponding products
Shipping time
Delivery area
DPD
Most normal size and weight products
2 weeks
To most countries such as Italy
Expedited Express for Small Pieces
Specified products with a small size
1-2 weeks
EMS
Big size but light products
2-4 weeks
(2) Fastest shipping:
• Carrier: DHL/DPD
• Cost: €10 - €200 (Shipping costs vary depending on the number of products)
• Process Time: 1-3 days
• Shipping Time:
2-5 days: Germany
3-7 days: France, Spain, Italy, Nertherlands, Belgium, Poland, Sweden, Austria
6-10 days: Other European countries
Corresponding products: Specified products (For details, please refer to SKU information of each product page)
Note: Tariff-free
(3) Fast Shipping:only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.
• Carrier: UPS/DHL Express
• Cost: €100 per piece
• Process Time: 1-2 weeks
• Shipping Time: 5-7 days
Norway, Iceland, Cyprus: UPS / DHL Express
Puerto Rico, Alaska, Hawaii: UPS / DHL Express / Fedex
Please note: Delivery times may vary depending on flight schedules at the time of shipment. Other remote countries may require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
Yes. Once your order has shipped, you will receive an email with a tracking number. Click on this link https://www.17track.net/en and enter the tracking number. You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason. If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to be credited back to your original payment method (Visa, Mastercard, Discover, Diners Club, or JCB). If you still have any problems with your refund, please get in touch with us at [email protected]. We will reply as soon as possible. Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
If the lamp uses a bulb such as E27, E14, G9 or another replaceable bulb, you can choose a dimmable bulb so that the lamp can be used with a compatible dimming system. If you do not have a dimming system at home, please contact us and we will customize the lamp for you. For lamps with an LED chip, you cannot change the internal light source. We generally offer warm light, cool light and dimmable versions. If there is no dimmable version on the product page, please contact us. If you need a dimmable lamp, please contact us before placing your order.
2. Can I have a longer cable?
We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.
3. Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?
The voltage of our products will be adjusted according to your country as shown below. 110V-120V: USA, Canada, Mexico, Brazil, Japan. 220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Singapore, Sweden, Israel, Switzerland.
Our Lamp Story
We craft stylish and thoughtful lamps that fill your home with soft, warm light and understated elegance. Each piece combines modern design with gentle illumination, creating a cozy and welcoming atmosphere for any space.
